Response time: 1–2 business days.
Order Status
Waiting for your package? Check our shipping policy for processing times and delivery info.
Shipping PolicyReturns + Refunds
Need help with a return or refund? Review our policy before submitting a request.
Refund PolicyProduct Questions
Not sure what product or routine is right for you? Use the form below and we’ll help.
Contact UsOrders have a processing time of 3–10 business days, excluding weekends and holidays. Shipping begins after your order has been processed.
You'll receive tracking information by email once your order has been processed and shipped.
Once your order ships, you'll receive tracking information by email. If you have questions about your order, use the contact form and include your order number.
For body use, yes. For face use, start slowly and always follow with a moisturizer. Everyone's skin is different, so adjust based on your skin's needs.
Yes. Shea butter can melt during warmer months. Place it in a cool area or refrigerator to firm back up. The texture may change, but the product is still perfectly usable.
Absolutely. Select "Product Recommendation" in the contact form and tell us about your skin, beard, or hair concerns. We'll help point you in the right direction.
Yes. Select "Wholesale Inquiry" in the contact form and include information about your business and which products you're interested in carrying.
At this time, East 223rd primarily ships orders. If local pickup becomes available, it will be announced on our website and social media.
Send Us a Message
Have a question about your order, shipping, products, or which routine is right for you? Drop your info below and we’ll get back to you within 1–2 business days.
From Our Founder
East 223rd was built on the belief that self-care should feel approachable, rooted in culture, and made for real people.
Whether you have a question about your order or need help finding the right product, we’re happy to help you figure it out.
— Lauren, Founder of East 223rd